A planned one-to-one meeting converts discussion into outcomes: decisions, action items, and measurable validation.
Tick items as you cover them. Progress updates automatically.
Define the exact problem + where it occurs
Adhesion failure / corrosion / blistering / gloss loss / peeling; batch-wise or random; when started.
Identify what changed recently
Supplier change, thinner, additive, process parameters, curing, operator, storage, substrate source.
Substrate details
MS/GI/Al/SS/plastic/concrete; surface condition, contamination risk, oil/scale/rust.
Surface preparation process
Degreasing, pickling, phosphating, blasting, conversion coating; rinse quality & water TDS.
Coating system details
Primer/intermediate/topcoat; resin type; compatibility; DFT targets per coat.
Application method & controls
Spray/dip/roller/electrostatic; viscosity, thinning, pot life, filters, nozzle, gun condition.
Ambient conditions & curing profile
Temperature, RH, ventilation; flash-off; oven temperature profile & time; line speed.
Rejection/complaint data + photos/samples
Defect frequency, customer feedback, field failures, panels/samples for investigation.
Testing plan & acceptance criteria
Adhesion, salt spray, humidity, impact, gloss; standards (ASTM/IS/ISO); pass/fail criteria.
Cost & wastage review
Consumption, overspray loss, rework hours, cycle time, material yield improvement.
Safety, VOC & regulatory requirements
EHS, VOC reduction, effluent/sludge, low-VOC or water-based shift requirements.
Finalize action items
Trials to run, data to share, owners, timeline, follow-up meeting date.
Tip: Keep samples/photos and last 3 batch QC records ready before the call.